911 Call-triage Software to Cut Dispatcher Load
Summary
A $15,000 three-year software deal could reduce 911 operator call volume by 40 to 60% by triaging automated calls — faster answers and shorter dispatcher training.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Last discussed May 14, 2026.
Impact analysis
$15,000 over three years, PEMA reimbursable.
911 callers and dispatchers in the county.
Mentions & discussions (2)
Board of Commissioners Video — 2026-05-14
A new Priority Dispatch contract standardizes how 911 dispatchers handle calls, letting them give life-saving instructions before EMS arrives. The full $105,600 five-year cost is reimbursed through PEMA 911 tariff funds.
Board of Commissioners Video — 2026-04-16
A $15,000 three-year software deal could reduce 911 operator call volume by 40 to 60% by triaging automated calls — faster answers and shorter dispatcher training.
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